Legal Notice
1. Company Presentation
- Company Name: Maison Guitton
- Legal Form: Simplified Micro-Entrepreneur
- Registered Office Address: 22 avenue des châtaigniers, Malville 44260, France.
- Phone: +336 30 35 45 16
- E-mail Address: contact@maisonguitton.com
- VAT Number: N/A
- SIRET Number: 884 589 748 00018
- SIREN Number: 884 589 748
- NAF / APE Code: 9329Z
2. Site Host
- Host Name: Shopify Inc.
- Host Address: 150 Elgin Street, Suite 800, Ottawa, ON, K2P 1L4, Canada
- Host Phone: 1-888-746-7439
3. Contact Us
We respond to all requests within 24 hours.
Returns and Refunds Policy
We have a 30-business-day return policy, which means you have 30 days from receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact our team at contact@maisonguitton.com explaining the reason for your return.
If your return is accepted, we will send you a return shipping label via email to print and attach to your package before dropping it off at a relay point or post office.
Items sent back without first requesting a return will not be accepted.
You can always contact us for any return-related questions at contact@maisonguitton.com
Return Fees
We cover return fees for a period of 30 days from receipt of the order.
There are no restocking fees.
Specific Return and Refund Conditions
- Return for Change of Mind: If you change your mind after purchase, you can return the product within 30 business days, provided it is unused, undamaged, and in its original packaging.
- Defective Items: If you receive a defective product, contact our customer service immediately, ideally within 48 hours, for instructions. Maison Guitton will cover the return costs within 30 business days and provide a replacement product or a refund.
- Damaged Items: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
- Incorrect Product Received: If you receive an incorrect product, contact us within 48 hours and we will cover the return costs and ensure you receive the correct product.
- Product Not Received: If your product never arrived, contact us within 48 hours so we can initiate an investigation with the carrier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.
Policy for Damaged or Defective Items
Upon receipt of damaged or defective items, contact our customer service ideally within 48 hours, but if that is not possible, contact us as soon as you notice a problem. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Items
You can return the non-damaged and unused product within 30 business days. Ensure it is in the original packaging.
This does not apply to personalized items.
Exchanges
Exchanges are accepted. The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Deadlines
- Return Period: Returns must be reported and shipped within 30 business days of receiving the product.
- Refund Period: Refunds will be processed within 30 business days after receipt and inspection of the returned item. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in its original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Methods: Refunds are issued to the payment method used at the time of purchase.
Return Address
22 avenue des châtaigniers, Malville 44260, France.
Questions?
We respond to all requests within 24 hours.
Trade Name: Maison Guitton
Legal Form: Simplified Micro-Entrepreneur
Phone Number: +336 30 35 45 16
E-mail: contact@maisonguitton.com
Physical Address: 22 avenue des châtaigniers, Malville 44260, France.
Siren: 884 589 748
Siret: 884 589 748 00018
VAT Numbers: N/A
NAF or APE Code: 9329Z
Field of Activity: OTHER RECREATIONAL AND LEISURE ACTIVITIES
Customer Service Hours: Monday to Friday from 8:00 AM to 6:00 PM, closed on Saturdays, Sundays, and public holidays
L'Héritage Maison Guitton
L'excellence horlogère mérite un écrin à sa hauteur.
Une Passion Née de l'Horlogerie
Chez Maison Guitton, tout commence par une conviction simple : une montre automatique est bien plus qu'un instrument de mesure du temps. C'est un chef-d'œuvre mécanique, un héritage, une histoire personnelle que vous portez à votre poignet. Pourtant, nous avons constaté qu'il était trop difficile de trouver des écrins de protection et des remontoirs capables d'offrir la sécurité et l'élégance que ces garde-temps exigent.
Notre Mission : Protéger vos Garde-Temps
Fondée en France, Maison Guitton s'est donné pour mission de concevoir des accessoires horlogers qui allient haute technicité et design premium. Nous ne nous contentons pas de vendre des boîtes ; nous créons des environnements sécurisés où vos montres sont préservées de la poussière, de l'humidité et des chocs.
Pourquoi les collectionneurs nous font confiance ?
- Expertise Technique : Chaque remontoir est calibré pour respecter les cycles de vos mouvements automatiques.
- Matériaux Nobles : Du cuir pleine fleur au bois verni, nous sélectionnons nos matériaux pour leur durabilité et leur esthétique.
- Design Français : Un style épuré, intemporel, pensé pour s'intégrer dans les intérieurs les plus raffinés.
L'Engagement Maison Guitton
Chaque pièce qui quitte nos ateliers est soumise à un contrôle qualité rigoureux. Nous savons que pour vous, la précision est le maître-mot. C'est pourquoi nous appliquons la même exigence à nos finitions qu'à la mécanique de vos montres les plus précieuses.