Shipping policy
Shipping Policy
This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
At Maison Guitton, we are committed to offering a smooth and exceptional shopping experience to all our customers.
Shipping Costs
No Hidden Fees: All costs related to your order, including taxes and shipping fees, are clearly indicated before payment validation.
Service Area
Our delivery services are exclusively available in France. We do not ship internationally for now.
Estimated Delivery Times
Processing time before shipment: 1-2 business days (Monday to Friday)
Transit time after shipment: 2-5 business days (Monday to Friday)
Total delivery time: 3-7 business days (Monday to Friday)
Deadlines may be extended in case of force majeure or exceptional circumstances, such as carrier strikes or extreme weather conditions.
If you have any doubts about delivery in your area, do not hesitate to contact us at: contact@maisonguitton.com
Once your order has been shipped, you will receive a confirmation email with tracking information.
We work with reputable carriers to ensure on-time delivery.
Weekend Orders: Orders placed on the weekend are processed the following business day.
Tracking Instructions:
- Tracking Information: You will receive an email containing a direct link to track your package on the carrier's website. You can also track the order directly on our site by entering your tracking number in the dedicated section.
- Tracking Your Order: You can track your order via our website. Simply enter your tracking number in our order tracking page to view your order status.
- Questions: Our support team is ready to help you with any questions regarding your order tracking.
Shipping Address Changes
Please double-check your shipping address when placing your order, as once it has been shipped, we will no longer be able to change it.
Order Cancellation Policy:
If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped (ideally within 12 hours). If an order has already been shipped, please refer to our returns and refunds policy.
Please note that for logistical reasons, once the order has been processed for shipment, it can no longer be cancelled.
Packages damaged in transit:
If you notice that a package is damaged during transport, please, if possible, reject the package from the courier and contact our customer service. If the package was delivered while you were not present, please contact customer service: contact@maisonguitton.com
FINALLY, IF ALL PACKAGES HAVE ARRIVED AND YOU ARE STILL MISSING A PRODUCT, CONTACT CUSTOMER SERVICE VIA EMAIL.
At Maison Guitton, we do our best to ensure our product descriptions are as detailed as possible so you don't encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.
If the products received do not match the description, customers can request a return/refund at no extra cost.
Return Policy:
We accept returns* for any reason! Whether you are dissatisfied or simply changed your mind. Our return policy is 30 business days from the moment you receive your products. If for any reason you are not satisfied, just contact us at contact@maisonguitton.com
To learn more, please refer to our returns and refunds policy.
Contact us:
We respond to all inquiries within 24 hours.
Business Name: Maison Guitton
Legal Form: Micro Social simplifié
Phone number: +336 30 35 45 16
Email: contact@maisonguitton.com
Physical address: 22 avenue des châtaigniers, Malville 44260, France.
Siren: 884 589 748
Siret: 884 589 748 00018
VAT Numbers: NA
NAF or APE Code: 9329Z
Field of activity: OTHER RECREATIONAL AND LEISURE ACTIVITIES
Customer service hours: Monday to Friday from 8:00 AM to 6:00 PM, closed on Saturdays, Sundays, and public holidays.
L'Héritage Maison Guitton
L'excellence horlogère mérite un écrin à sa hauteur.
Une Passion Née de l'Horlogerie
Chez Maison Guitton, tout commence par une conviction simple : une montre automatique est bien plus qu'un instrument de mesure du temps. C'est un chef-d'œuvre mécanique, un héritage, une histoire personnelle que vous portez à votre poignet. Pourtant, nous avons constaté qu'il était trop difficile de trouver des écrins de protection et des remontoirs capables d'offrir la sécurité et l'élégance que ces garde-temps exigent.
Notre Mission : Protéger vos Garde-Temps
Fondée en France, Maison Guitton s'est donné pour mission de concevoir des accessoires horlogers qui allient haute technicité et design premium. Nous ne nous contentons pas de vendre des boîtes ; nous créons des environnements sécurisés où vos montres sont préservées de la poussière, de l'humidité et des chocs.
Pourquoi les collectionneurs nous font confiance ?
- Expertise Technique : Chaque remontoir est calibré pour respecter les cycles de vos mouvements automatiques.
- Matériaux Nobles : Du cuir pleine fleur au bois verni, nous sélectionnons nos matériaux pour leur durabilité et leur esthétique.
- Design Français : Un style épuré, intemporel, pensé pour s'intégrer dans les intérieurs les plus raffinés.
L'Engagement Maison Guitton
Chaque pièce qui quitte nos ateliers est soumise à un contrôle qualité rigoureux. Nous savons que pour vous, la précision est le maître-mot. C'est pourquoi nous appliquons la même exigence à nos finitions qu'à la mécanique de vos montres les plus précieuses.