Privacy Policy

This Privacy Policy describes how (Maison Guitton) ("www.maisonguitton.com", "we", "us" or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on ( www.maisonguitton.com) (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you", "your" and "yours" refer to you as the user of the Services, whether you are a customer, website visitor, or another person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you submit directly to us through our Services may include:

• Contact information including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email, and phone number.
• Account information including your username, password, security questions, and other information used for account security purposes.
• Customer support information including the information you choose to include in your communications with us, for example when sending a message through the Services.

Some features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, which collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges, or other transactions, to create, maintain, and manage your account, arrange for shipping, facilitate any returns and exchanges, and other features and functionalities related to your account. We may also improve your shopping experience by enabling Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will process your information as set out in their Privacy Policy and Consumer Privacy Policy.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) of the GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We highly recommend that you do not share your username, password, or other access details. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.
• Communicating with You and Improving the Services. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship with you under Art. 6 (1) (f) of the GDPR.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with running our store with Shopify, visit https://www.shopify.com/legal/cookies. We use cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

These third-party cookies are used for various purposes, including:

• Analytics and performance cookies:
• Data collected: IP address, pages visited, time spent on the site, interactions with content.
• Data processing: This information is aggregated and analyzed to measure traffic, identify trends, and improve the user experience. Tools like Google Analytics often anonymize IP addresses before storage.
• Advertising and targeting cookies:
• Data collected: Browsing history, clicks, products viewed, approximate location.
• Data processing: These cookies allow advertisers (Google Ads, Meta/Facebook, etc.) to profile users and display personalized advertisements on different sites based on their interests. This data may be shared between multiple advertising partners to optimize targeting.
• Social media cookies:
• Data collected: Session identifiers, interactions with content (shares, likes), websites visited.
• Data processing: When you interact with a social widget (e.g., Facebook "Like" button), the social platform can track your activity and associate this information with your user account, even if you are not logged in.
• Third-party service cookies:
• Data collected: Login information, user preferences, interactions with services (e.g., online payment, live chat).
• Data processing: These cookies ensure the proper functioning of external services, such as secure authentication or transaction management. Providers (e.g., Stripe, PayPal) may retain this information to track payments or detect fraud.

See also Do Not Sell or Share My Data here and GDPR Policy here

You can manage your cookie preferences through your browser settings or via our consent banner upon your first visit. For more details, consult our section dedicated to cookie management.

Most browsers automatically accept cookies by default, but you can choose to configure your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some Services to malfunction, including certain general features and functionality, or be unavailable. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

Under certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons subject to this Privacy Policy. This may include:

• Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
• Business and marketing partners to provide you with services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct us to disclose or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or within our corporate group, in our legitimate interest of running a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have disclosed the following categories of personal information and sensitive personal information about users for the purposes described above, under the headings "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category	Categories of Recipients
Identifiers such as basic contact information and certain order and account information Commercial information such as order information, purchase information, and customer support information Internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measurements	Vendors and third parties who provide services on our behalf (such as Internet service providers, payment processors, order fulfillment partners, customer support partners, and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for the purpose of carrying out advertising and marketing activities, as follows.

Third-party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with us or that we do not control, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation on our use or the use by a third party. The fact that we include such links does not, in itself, constitute an endorsement of the content of such platforms or their owners or operators, except in the situations set out in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined in applicable law) personal information of individuals under the age of 16.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable and we cannot guarantee “absolute security.” In addition, any information you send to us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on your place of residence, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases, we may refuse your request as permitted by law.

• Right to access/know: You may have the right to request access to the personal information we hold about you, including details regarding how we use and share your information.
• Right to delete: You may have the right to request that we delete the personal information we hold about you.
• Right to correct: You may have the right to request that we correct the personal information we hold about you.
• Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to opt out of sale, sharing, or targeted advertising: You may have the right to request that we not “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered “targeted advertising,” as defined in privacy laws. Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, depending on your location, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
• Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw such consent.
• Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
• Managing communication preferences: We may send you promotional emails which you may opt out of receiving at any time by using the unsubscribe option shown in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those regarding your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as soon as possible, as required by applicable law.

Complaints

If you have complaints regarding how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of data protection supervisory authorities here.

International users

Please note that we may transfer, store, and process your personal information outside of the country in which you live. Your personal information is also processed by employees and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will use recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the relevant authority of the United Kingdom, as appropriate, unless the data transfer is to a country deemed to provide an adequate level of protection.

Contact

We respond to all requests within 24 hours.

Trade name: Maison Guitton

Legal entity: Micro Social simplifié

Phone number: +336 30 35 45 16

Email: contact@maisonguitton.com

Physical address: 22 avenue des châtaigniers, Malville 44260, France.

Siren: 884 589 748

Siret: 884 589 748 00018

VAT numbers: N/A

NAF or APE code: 9329Z

Business sector: OTHER RECREATIONAL AND LEISURE ACTIVITIES

Customer service hours: Monday to Friday from 8:00 AM to 6:00 PM, closed on Saturdays, Sundays, and public holidays

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